Sometimes when I am just behind a month’s payment due date, I would receive a reminder, and my next bill will have an additional $0.50 postage and handling charge for their reminder.
This has occurred several times.
I am a long time subscriber of Singtel services which include landline, broadband before replacing my pager and dial up services.
I also subscribe to Starhub and M1 services. However, I have never received fines from them for being late in payments. Starhub would send me a letter telling me that they understand my busy schedule and are gracious to wait patiently for my next payment.
Of course sometimes I take advantage of that and accumulate months of bills before paying all at one go.
I think it is a nice gesture to allow subscribers more time to pay. Slapping fines to increase revenue and shareholder value is a penny cheapskate, pounds idiotic strategy.
I will be renting the new hubstation to utilise the free internet when my broadband contract for Singtel ends this Dec. After all, it only costs an additional $4/month on top of the usual digital set up box subscription. I get to “watch, surf and play” as well.
Of course, I will be terminating my landline as well.
There will be a $30 monthly savings on my telecommunications costs.
Nevermind I did not qualify for the red rewards points as my bills do not amount to $100 per month.
Nevermind I did not redeem a single free gift from since 1996 while M1 and Starhub has given me countless movie tickets and Caller ID waivers.
Nevermind I stayed as a loyal customer all these years and never default on any payments.
Nevermind your hotlines are always busy and customer service tellers are often hard to reach.
Nevermind your efficiency in slapping postage and handling fees on us.
Nevermind you lose a customer like me.